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    <title>Disposal of Public Grievances on priority</title>
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    <description>Directives require officers to prioritise public grievances on CPGRAMS and ensure time-bound disposal. Each grievance must be redressed within a maximum period of two months from receipt; if finalisation will exceed that period an interim reply stating reasons for delay must be issued. After redressal the status must be updated on CPGRAMS. An action taken report for grievances pending over six months within each jurisdiction was to be submitted to the Chairperson by 15 February 2016.</description>
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