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    <title>Chairman, CBEC holds a Meeting to strengthen the Institution of Indirect Tax Ombudsmen (ITOM); ITOM, in turn, to hold Meetings with the Trade and Industry Associations in their Jurisdiction and Encourage the Taxpayers to bring forth their Problems/ Issues</title>
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    <description>The Indirect Tax Ombudsmen (ITOM) will hold meetings with trade and industry associations and encourage taxpayers to submit complaints. ITOMs serve as a grievance mechanism for deficiencies in Customs, Central Excise and Service Tax administration, including non-adherence to working hours and delays in refunds, rebate and drawback, and may propose remedial action. ITOMs are constituted under the ITOM Guidelines and contact details are available on the central board&#039;s taxpayer assistance portal.</description>
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