https://www.taxtmi.com/circulars?id=54004 The Indirect Tax Ombudsman resolves grievances against Customs, Central Excise and Service Tax authorities after exhaustion of departmental remedies. Complaints must be in writing or electronically followed by a signed printout and may allege delay in refunds, adjudication, registration, non-adherence to disbursement rules, discourteous conduct, non-acknowledgement of communications or breaches of administrative instructions. Proceedings are summary and not bound by strict rules of evidence. The Ombudsman may effect conciliation or pass a binding award, will protect taxpayer rights and maintain confidentiality except as required for fair proceedings. en-us Tue, 21 Aug 2012 00:00:00 +0530 Thu, 05 Nov 2015 11:46:00 +0530 TaxTMI RSS Generator https://www.taxtmi.com/circulars?id=54004 The Indirect Tax Ombudsman resolves grievances against Customs, Central Excise and Service Tax authorities after exhaustion of departmental remedies. Complaints must be in writing or electronically followed by a signed printout and may allege delay in refunds, adjudication, registration, non-adherence to disbursement rules, discourteous conduct, non-acknowledgement of communications or breaches of administrative instructions. Proceedings are summary and not bound by strict rules of evidence. The Ombudsman may effect conciliation or pass a binding award, will protect taxpayer rights and maintain confidentiality except as required for fair proceedings. Circulars Central Excise Tue, 21 Aug 2012 00:00:00 +0530 https://www.taxtmi.com/circulars?id=54004