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    <description>The Reserve Bank emphasises consumer protection through conduct rules and targeted initiatives: a Charter of Customer Rights; KYC simplification and e KYC; loan pricing transparency and one page key fact statements; suitability assessments and incentive controls for insurance distribution; strengthened card security and grievance redress mechanisms; deposit insurance considerations tied to moral hazard and a shift toward risk based premiums; and consumer focused design and licensing safeguards for Payments Banks and Small Finance Banks, including mandatory grievance cells and inclusion under the Banking Ombudsman.</description>
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