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    <title>Norms for levy of charges by Console Agents/Freight Forwarders –reg.</title>
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    <description>Maximum permissible service charges for console agents and freight forwarders are fixed and converted into per CBM rates for 20 and 40 foot containers with rounded figures; delivery order/documentation charges per importer are capped. Where freight is paid CIF for delivery at the port, no charges beyond the prescribed items may be levied unless additional load port or transit port expenses are expressly declared on the Master Bill of Lading. Confirmed overcharging will trigger investigation and deletion from the EDI system, with permanent debarment after three consecutive verified complaints. The norms must be publicly displayed under the Handling of Cargo in Customs Areas Regulations.</description>
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