https://www.taxtmi.com/caselaws?id=165471 Banking services fall within the broad meaning of "service" under the Consumer Protection Act, 1986, but compensation requires a statutorily cognisable deficiency or negligence by the service-provider. Where customers were unable to use banking facilities because employees went on an illegal strike and physically prevented the bank from functioning, the disruption was not treated as a deficiency in the bank's own performance. Section 14(1)(d) was also noted to permit compensation only when loss or injury is caused by negligence, so damages are not maintainable in the absence of proved negligence by the bank. en-us Tue, 31 Jan 1995 00:00:00 +0530 Mon, 21 Jul 2014 08:32:00 +0530 TaxTMI RSS Generator https://www.taxtmi.com/caselaws?id=165471 Banking services fall within the broad meaning of "service" under the Consumer Protection Act, 1986, but compensation requires a statutorily cognisable deficiency or negligence by the service-provider. Where customers were unable to use banking facilities because employees went on an illegal strike and physically prevented the bank from functioning, the disruption was not treated as a deficiency in the bank's own performance. Section 14(1)(d) was also noted to permit compensation only when loss or injury is caused by negligence, so damages are not maintainable in the absence of proved negligence by the bank. Case-Laws Indian Laws Tue, 31 Jan 1995 00:00:00 +0530 https://www.taxtmi.com/caselaws?id=165471