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    <title>What, Why and How of Retail (Mass) Banking: Issues and Challenges (Inaugural address by Dr. K. C. Chakrabarty, Deputy Governor, Reserve Bank of India at the Bank CEOs Roundtable organised by CAFRAL in Udaipur on October 2, 2013)</title>
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    <description>Retail banking for the mass market requires scalable, technology enabled delivery, robust MIS and analytics, credit scoring for transparent and efficient retail lending, and non discriminatory, risk based pricing. Banks must implement consumer protection safeguards against mis selling, disclose effective rates, and meet comprehensive KYC/AML obligations for both bank and third party products. Operational resilience against technology driven fraud, vendor and internal control failures, and investment in 24x7 reliable platforms are essential. Board commitment to innovation, efficiency and transparent practices underpins sustainable expansion of retail mass banking and financial inclusion.</description>
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