https://www.taxtmi.com/news?id=11796 Customer service in banking must combine technology, human skills and institutional safeguards to advance financial inclusion and consumer protection. Regulators can promote innovations such as electronic payments and e KYC, but uptake requires customer awareness, vernacular interfaces and trust. Banks must implement governance, product-approval and grievance-redress mechanisms, timely compensation policies, and training for complaint handling while balancing privacy and compliance to prevent fraud and litigation. en-us Thu, 03 Oct 2013 14:17:47 +0530 Thu, 03 Oct 2013 14:17:47 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=11796 Customer service in banking must combine technology, human skills and institutional safeguards to advance financial inclusion and consumer protection. Regulators can promote innovations such as electronic payments and e KYC, but uptake requires customer awareness, vernacular interfaces and trust. Banks must implement governance, product-approval and grievance-redress mechanisms, timely compensation policies, and training for complaint handling while balancing privacy and compliance to prevent fraud and litigation. News - Thu, 03 Oct 2013 14:17:47 +0530 https://www.taxtmi.com/news?id=11796