https://www.taxtmi.com/news?id=5007 Public sector banks contributed most customer complaints, notably failures to meet banking commitments and card-related issues. A strengthened grievance redressal framework seeks generally expeditious resolution, employing the Centralised Public Grievance Redressal and Monitoring System. The Banking Ombudsmen Scheme offers a regional, inexpensive forum for service-deficiency complaints. Banks must follow the BCSBI Code of Banking Commitments. Oversight actions include implementing Damodaran Committee recommendations, an RBI Working Group to review the Ombudsmen Scheme, and incognito branch inspections to assess customer service. en-us Tue, 19 Mar 2013 18:26:29 +0530 Tue, 19 Mar 2013 18:26:29 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=5007 Public sector banks contributed most customer complaints, notably failures to meet banking commitments and card-related issues. A strengthened grievance redressal framework seeks generally expeditious resolution, employing the Centralised Public Grievance Redressal and Monitoring System. The Banking Ombudsmen Scheme offers a regional, inexpensive forum for service-deficiency complaints. Banks must follow the BCSBI Code of Banking Commitments. Oversight actions include implementing Damodaran Committee recommendations, an RBI Working Group to review the Ombudsmen Scheme, and incognito branch inspections to assess customer service. News - Tue, 19 Mar 2013 18:26:29 +0530 https://www.taxtmi.com/news?id=5007