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    <title>Policy on Phone Banking.</title>
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    <description>RBI directives permit banks and their business correspondents to provide mobile banking, with mobile banking grievances covered under the Banking Ombudsman Scheme; the framework was relaxed to expand permitted transactions while modifying encryption and transaction limit conditions. For credit cards, the RBI requires an additional factor of authentication for online and IVR transactions, mandatory transaction alerts to customers across all channels regardless of amount, and PIN validation after successive ATM transactions.</description>
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