Finance Minister Calls Upon the Management of Public Sector Banks to Gear-Up for Providing More Efficient and Cost Effective Customer Services Leveraging the Technological Capabilities; Also Urges them to Provide their Undivided Attention on Human Resource Development Matters to Emerge as Strong and Viable Financial Institutions

Finance Minister Calls Upon the Management of Public Sector Banks to Gear-Up for Providing More Efficient and Cost Effective Customer Services Leveraging the Technological Capabilities; Also Urges them to Provide their Undivided Attention on Human Resource Development Matters to Emerge as Strong and Viable Financial Institutions https://www.taxtmi.com/news?id=2814 Directive that Public Sector Banks prioritise enhancement of customer-facing services through technological adoption and focused human resource development, with customer service as the central differentiator. Banks must prepare HR management plans addressing a human capital deficit and impending senior retirements, transform HR into a developmental function, strengthen talent management and productivity, and adopt a three dimensional training strategy covering gender sensitivity, electronic banking/ICT skills, and grassroots rural banking solutions. en-us Mon, 12 Mar 2012 10:00:41 +0530 Mon, 12 Mar 2012 10:00:41 +0530 TaxTMI RSS Generator Finance Minister Calls Upon the Management of Public Sector Banks to Gear-Up for Providing More Efficient and Cost Effective Customer Services Leveraging the Technological Capabilities; Also Urges them to Provide their Undivided Attention on Human Resource Development Matters to Emerge as Strong and Viable Financial Institutions https://www.taxtmi.com/news?id=2814 Directive that Public Sector Banks prioritise enhancement of customer-facing services through technological adoption and focused human resource development, with customer service as the central differentiator. Banks must prepare HR management plans addressing a human capital deficit and impending senior retirements, transform HR into a developmental function, strengthen talent management and productivity, and adopt a three dimensional training strategy covering gender sensitivity, electronic banking/ICT skills, and grassroots rural banking solutions. News - Mon, 12 Mar 2012 10:00:41 +0530 https://www.taxtmi.com/news?id=2814