https://www.taxtmi.com/news?id=2215 Guidelines require banks to operationalise Central Pension Processing Centers to centralize pension disbursement, concentrate payment expertise, provide a single-window interface with government departments, and improve accuracy and timeliness. Banks must adopt pensioner-friendly measures including designated nodal officers or forums for grievance settlement outside CPPCs, toll-free dedicated pension helplines staffed by trained persons with database access, pension-focused branch inspections and random pensioner contacts during inspections, and regular staff training; public sector banks should prioritise expeditious redress of pensioner grievances. en-us Tue, 06 Sep 2011 18:44:17 +0530 Tue, 06 Sep 2011 18:44:17 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=2215 Guidelines require banks to operationalise Central Pension Processing Centers to centralize pension disbursement, concentrate payment expertise, provide a single-window interface with government departments, and improve accuracy and timeliness. Banks must adopt pensioner-friendly measures including designated nodal officers or forums for grievance settlement outside CPPCs, toll-free dedicated pension helplines staffed by trained persons with database access, pension-focused branch inspections and random pensioner contacts during inspections, and regular staff training; public sector banks should prioritise expeditious redress of pensioner grievances. News - Tue, 06 Sep 2011 18:44:17 +0530 https://www.taxtmi.com/news?id=2215