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    <title>Creation of seven posts of Indirect Tax Ombudsman</title>
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    <description>Approval was granted for seven regional posts of Indirect Tax Ombudsman with supporting staff to receive taxpayer complaints on indirect tax matters, facilitate settlement by conciliation and mediation with Customs, Central Excise and Service Tax departments, and, where appropriate, resolve disputes by issuing an Award under the approved Guidelines to strengthen grievance redressal and administrative transparency.</description>
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