https://www.taxtmi.com/news?id=403 The Citizens' Charter aligns CBEC service delivery with SEVOTTAM standards, declaring a vision to make indirect tax administration efficient and compliance friendly and setting commitments to integrity, transparency and promptness. It specifies regulatory and service functions across Customs, Central Excise and Service Tax, prescribes measurable time based service norms and procedural safeguards, mandates confidentiality and explanation before adverse actions, and establishes a grievance redressal framework including escalation to the Commissioner and access to an Ombudsman. The Charter will be reviewed periodically and field feedback sought before final adoption. en-us Tue, 06 May 2008 13:43:00 +0530 Mon, 23 Jun 2008 15:02:00 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=403 The Citizens' Charter aligns CBEC service delivery with SEVOTTAM standards, declaring a vision to make indirect tax administration efficient and compliance friendly and setting commitments to integrity, transparency and promptness. It specifies regulatory and service functions across Customs, Central Excise and Service Tax, prescribes measurable time based service norms and procedural safeguards, mandates confidentiality and explanation before adverse actions, and establishes a grievance redressal framework including escalation to the Commissioner and access to an Ombudsman. The Charter will be reviewed periodically and field feedback sought before final adoption. News - Tue, 06 May 2008 13:43:00 +0530 https://www.taxtmi.com/news?id=403