https://www.taxtmi.com/article/detailed?id=1604 Telecom service providers must establish Complaint Centres, a toll free Consumer Care Number with IVRS, and a web based Complaint Monitoring System; publicise these contacts and retain complaint records. Providers must create an Appellate Authority, Secretariat and an Advisory Committee including a consumer organisation member to process appeals within prescribed timelines, exchange records, obtain committee advice, and issue reasoned orders. TRAI may refer complaints to providers for investigation and redress and require reporting; these regulations supplement, without replacing, other legal remedies. en-us Wed, 22 Feb 2012 20:57:29 +0530 Wed, 22 Feb 2012 20:57:29 +0530 TaxTMI RSS Generator https://www.taxtmi.com/article/detailed?id=1604 Telecom service providers must establish Complaint Centres, a toll free Consumer Care Number with IVRS, and a web based Complaint Monitoring System; publicise these contacts and retain complaint records. Providers must create an Appellate Authority, Secretariat and an Advisory Committee including a consumer organisation member to process appeals within prescribed timelines, exchange records, obtain committee advice, and issue reasoned orders. TRAI may refer complaints to providers for investigation and redress and require reporting; these regulations supplement, without replacing, other legal remedies. Articles Other Topics Wed, 22 Feb 2012 20:57:29 +0530 https://www.taxtmi.com/article/detailed?id=1604