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    <title>Prompt service to the tax payers.</title>
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    <description>A Special Cell under the Chairman will handle taxpayer grievances about delays in direct refund claims, refund vouchers, appellate order implementation, section 146 applications, and crediting of prepaid taxes; complaints will be forwarded to the concerned Commissioners for redress and reporting within seven days, Commissioners should reorganise Refund Circles as needed to ensure direct refund claims are disposed of within one month, and Public Relations Offices must be strengthened to attend to complaints promptly.</description>
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