<h1>Consumer portal adds dedicated GST rate complaint category for revised rates, multilingual support, docket tracking, and sectoral subcategories</h1> A new dedicated category has been added to the national consumer grievance portal to register and track complaints arising from revised GST rates effective September 22. The portal includes sectoral subcategories (automobiles, banking, consumer durables, e-commerce, FMCG, etc.), assigns unique docket numbers, supports multiple digital and telephonic channels in 17 languages, and has increased call-handling capacity. Officials conducted training for helpline counsellors and held stakeholder consultations urging passage of rate benefits to consumers. Complaint data will be shared with tax and regulatory authorities and companies to enable timely action and bolster compliance and consumer redress.