<h1>Professional body urges GST portal reforms: fixed response times, dual service, virtual hearings, unified case tracker, ITC fixes</h1> A professional body submitted comprehensive recommendations addressing procedural and technical GST issues, urging the tax authority and portal operator to: prescribe minimum response times for pre-notice intimation and enforce virtual hearing rights; mandate dual (electronic and physical) service and improve portal notice visibility; avoid requiring physical documents available on the portal; implement a unified case-tracker with draft/save and version control; enable adjudication and appeal access for unregistered persons; clarify detention/inspection procedures; refine ITC distribution, GSTR-2B functionality, ITC restoration after withdrawal of cancellation, registration workflows, refund automation, and e-way bill data fields to ensure natural justice, efficiency and transparency.