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        Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.

        Provisions expressly mentioned in the judgment/order text.

        <h1>Multilingual customer communication: banks must provide trilingual materials and access to established grievance redressal mechanisms nationwide.</h1> Banks must provide customer facing materials and routine communications in a trilingual format-Hindi, English and the regional language-to ensure clarity and convenience. Concurrently, banks are required to maintain board approved grievance mechanisms, with an integrated ombudsman scheme offering a cost free external remedy where complaints are not resolved within prescribed timelines; centralized feedback and a multilingual toll free contact centre support complaint filing and post disposal feedback.

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