<h1>Banks Must Provide Trilingual Customer Communication and Board-Approved Grievance Redressal Under New Rules</h1> Banks regulated by the central banking authority are required to communicate with customers in Hindi, English, and the relevant regional language to ensure clarity. Customer-facing materials must be trilingual, and banks must maintain board-approved grievance redressal mechanisms. The Integrated Ombudsman Scheme offers a cost-free platform for unresolved complaints related to service deficiencies. Additionally, a government-managed grievance portal collects customer feedback post-resolution and forwards it to banks for action. A toll-free contact center operates daily with multilingual support, providing information and assistance regarding grievances. These measures aim to enhance customer service and expedite complaint resolution within the banking sector.