<h1>RBI's Complaint Management System Receives 10,382 Cases in 11 Days; No IVR Tracking Available Yet.</h1> The Reserve Bank of India (RBI) launched the Complaint Management System (CMS) on June 24, 2019, allowing individuals to file complaints against banks and non-banking financial companies (NBFCs). By July 5, 2019, a total of 10,382 complaints were received, with 10,249 against banks and 133 against NBFCs. These complaints are addressed under the Banking Ombudsman Scheme, 2006, and the Ombudsman Scheme for NBFCs, 2018, which facilitate resolution through agreement, conciliation, mediation, or by passing an award. Currently, there is no interactive voice response (IVR) system available to track complaint status.