<h1>RBI Expands Ombudsman Scheme to Include Eligible Non-Deposit Taking NBFCs with Assets Over Rs. 100 Crore from April 2019.</h1> The Reserve Bank of India has expanded the Ombudsman Scheme for Non-Banking Financial Companies (NBFCs) to include eligible Non-Deposit Taking NBFCs with assets of Rs. 100 crore or more and customer interaction. This extension, effective from April 26, 2019, excludes certain NBFC categories such as Infrastructure Finance Companies and Core Investment Companies. Initially launched in February 2018, the Scheme offers a cost-free, swift complaint resolution process for service deficiencies by NBFCs. Ombudsman offices are located in Chennai, Kolkata, Mumbai, and New Delhi, with an appellate mechanism available for decisions.