December 28, 2012
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Technology driven banking transformation: prioritise IT-business alignment, data integrity and cyber security for customer centric services.
The address frames technology as central to banking transformation, stressing customer centric product and channel innovation, scalable ICT for financial inclusion, and the need for robust data integrity and automated reporting such as the Automated Data Flow initiative. It highlights rising cyber security threats and the imperative for governance, vendor due diligence, enforceable SLAs, and organisational culture for security. Recommendations focus on IT-business alignment, structured IT governance, analytics for real time insights, cautious cloud adoption, application security prioritisation, mobile channel management, technology based KYC and interoperability among banks.