Grievance redressal mechanisms secure stakeholder access and procedural remedies in Customs clearance and passenger facilitation.

Grievance redressal in Customs employs institutional mechanisms and operational measures-notably Electronic Data Interchange (EDI), tele-enquiry MIS, designated Public Grievance Officers, accessible senior officers, and constituted committees (PTFC, PGC, Watchdog Committee)-to simplify procedures, enhance transparency, enable stakeholder participation, and resolve cargo and passenger complaints through regular meetings and coordinated escalation.

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