Grievance redressal in customs: institutional committees and EDI-based systems to tackle cargo clearance delays and complaints. Grievance redressal for cargo clearance uses procedural simplification, transparency and expanded Electronic Data Interchange to address harassment, ... Summary
Grievance redressal in customs: institutional committees and EDI-based systems to tackle cargo clearance delays and complaints.
Grievance redressal for cargo clearance uses procedural simplification, transparency and expanded Electronic Data Interchange to address harassment, corruption and delays; operational measures include ICEGATE Advanced Helpdesk, a Management Information System with Tele Enquiry and supervisory monitoring of pending Bills, and administrative accessibility through designated Public Grievance Officers, monthly Public Grievance Committees, a bi monthly Watchdog Committee and local Permanent Trade Facilitation Committees to resolve stakeholder issues.
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