Misbehaviour of employee with customer

[amit jakhwal]

one employee Misbehave with one of the customer , & manager terminate him .on the petition of the customer.

a) Can MAnager do so?

b) whereas all the dues are paid upto to date(i.e, p.f ,ESI,salary)

employee filled the case agaist the company that they can,do so.with the help of union.

PLease solved my query with reference to labour law.

AI Summary

Disciplinary procedure must include a fair inquiry before termination; failure may enable industrial dispute and reinstatement claims.
Where discipline is contemplated, employers must follow a fair disciplinary procedure rather than effecting summary dismissal: conduct an independent inquiry, assess the nature and frequency of the misconduct, consider mitigating circumstances, and apply proportionate sanctions. Payment of statutory dues does not substitute for procedural fairness. Failure to hold an inquiry or follow procedure may allow the employee, with union support, to raise an industrial dispute and pursue reinstatement or other remedies.