ITR pending for processing & incorrect response to confirm/revise claim of refund filed.

[VARDHMAN DOOGAR]

Kind Experts,

In the instant case, this query emanates from the situation where I have filed & verified an individual's ITR for AY 2022-23 on 30th July, 2022 with refund of 6 Lakhs. The status of ITR was changed to under processing on October 18, 2022. However, the issue arose when the taxpayer received a mail from CPC for advancement of response to confirm or revise the claim of refund which was automatic mail being received by taxpayers at that time under risk management process.

The taxpayer had erred in filing & selecting response of 'I will revise the claim of refund' in lieu of 'The claims in ITR are correct' & such error came to knowledge when the time to revise the ITR for AY 2022-23 had already expired.

Now the ITR has not been processed till date & cannot file updated return as it is a case of refund. We have tried multiple grievances at ITD & Cpgrams, however no satisfactory response received. Also on meeting the AO, the responsibility is levied upon the CPC & no action is being taken.

[Raveendran PM]

Please put grievance with CPC under E Nivaaran and contact help desk team by mail .

[email protected]

080 6146470

[Padmanathan KV]

Under what legal provisions can CPC demand such advancement of responses? File a writ before High Court along with all these grievances filed. Feeling very annoyed knowing this person's situation.

[Raveendran PM]

Here assesse stated that he will revise, but not done.

So system get locked.

So better check with CPC Team again.

The amount involved and cost of alternate remedy also be evaluated

AI Summary

Refund claim response error locks processing, preventing return revision and prompting grievance procedures or potential litigation. Taxpayer erroneously selected to revise a filed ITR refund claim but failed to file a revised return before the revision window expired, causing the return to remain unprocessed and the system to lock so that no updated return can be filed; grievances to tax authorities were ineffective and advisers recommended CPC e Nivaran, help desk contact, and evaluating litigation as an alternative remedy.