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of <h1>Mandatory Digitization of Investor Services by RTAs: Functional Portals Required by 2024 for Online Requests and Complaints Tracking.</h1> The circular mandates the digitization of investor service requests and complaints processing by Registrars to an Issue and Share Transfer Agents (RTAs) in two phases. RTAs must establish functional websites with detailed information and user-friendly online portals by January 1, 2024, for QRTAs, and by June 1, 2024, for other RTAs. These portals will allow investors to lodge and track service requests and complaints online, with a unique reference number for each request. The system will require robust cybersecurity measures and compliance certification from a Company Secretary. Phase II will introduce a common website for redirecting investors to the respective RTA portals.
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