Investor Charter requirement: investment advisers must publish charter, monthly complaint disclosures and complaint lodging links to enhance transparency. Investment advisers must prominently publish the prescribed Investor Charter and provide a direct complaint lodging link and a link to SEBI SCORES on their websites/mobile apps; those without digital platforms must email the Charter and monthly complaint status to clients. Advisers must disclose monthly complaint data in the Annexure B format by the seventh day of the succeeding month, report pending counts including >3 months and average resolution time, and maintain an internal grievance resolution timeline of 30 days. The disclosure regime takes effect from January 1, 2022.
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Investor Charter requirement: investment advisers must publish charter, monthly complaint disclosures and complaint lodging links to enhance transparency.
Investment advisers must prominently publish the prescribed Investor Charter and provide a direct complaint lodging link and a link to SEBI SCORES on their websites/mobile apps; those without digital platforms must email the Charter and monthly complaint status to clients. Advisers must disclose monthly complaint data in the Annexure B format by the seventh day of the succeeding month, report pending counts including >3 months and average resolution time, and maintain an internal grievance resolution timeline of 30 days. The disclosure regime takes effect from January 1, 2022.
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