Public grievance mechanism appointed officers to implement Sevottam and streamline service delivery across commissionerate divisions. Implementation of Sevottam creates a structured public service and grievance framework for the Mangaluru Central Excise & Central Tax (GST) Commissionerate by designating specific officers as Public Grievance Officers, Public Relation Officers and Exclusive Process Owners at Headquarters, Division and Range levels, assigning functional ownership for technical, accounts and centralized processes and providing contact points to channel complaints and manage stakeholder communication.