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of <h1>Mumbai Customs Introduces 'SEVOTTAM' Model to Boost Service Delivery; Appoints Grievance Officer for Effective Resolution.</h1> The General Commissionerate of Air Cargo Complex in Mumbai has implemented the 'Service Delivery Excellence Model' known as 'SEVOTTAM.' This initiative aims to enhance service delivery within the customs framework. An Assistant Commissioner of Customs has been appointed as the Public Grievance Officer to address grievances effectively under the supervision of the Commissioner of Customs. All trade associations, industries, and stakeholders are encouraged to utilize this facility and disseminate the information contained in this facilitation notice.
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