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of <h1>Sevottam Initiative Launched in Tuticorin to Boost Customs Service Quality and Compliance; New Roles and Audits Announced.</h1> The Central Board of Excise & Customs has introduced the 'Sevottam' initiative in the Customs Commissionerate, Tuticorin, to enhance service quality and timeliness in line with the Service Quality Manual and Citizen Charter. The notice modifies previous directives, assigning specific responsibilities to various process owners, including export assessment, import assessment, bonds, and customs policy, among others. Process owners must adhere to guidelines, maintain records as per SQM-4.2, and coordinate with the Nodal Officer for effective implementation. The records will be audited to qualify for the Sevottam certificate, ensuring compliance and service quality.
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