Grievance redressal disclosure: intermediaries must prominently display investor complaint information and escalation avenues, including exchange and online portal contacts. Intermediaries must prominently display investor grievance information in their offices: stock brokers and depository participants per Annexure A and other intermediaries per Annexure B. The display must identify the compliance officer and senior contact, provide communication means, and direct investors to exchange/depository escalation channels, an online grievance portal and a toll free helpline. Intermediaries must implement these disclosure obligations across all offices within the prescribed compliance period; the circular invokes regulatory powers to protect investor interests and indicates publication of the circular and complaint portal details on the regulator's website.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Grievance redressal disclosure: intermediaries must prominently display investor complaint information and escalation avenues, including exchange and online portal contacts.
Intermediaries must prominently display investor grievance information in their offices: stock brokers and depository participants per Annexure A and other intermediaries per Annexure B. The display must identify the compliance officer and senior contact, provide communication means, and direct investors to exchange/depository escalation channels, an online grievance portal and a toll free helpline. Intermediaries must implement these disclosure obligations across all offices within the prescribed compliance period; the circular invokes regulatory powers to protect investor interests and indicates publication of the circular and complaint portal details on the regulator's website.
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