GST portal escalation procedure: stepwise reporting and escalation for unresolved taxpayer technical issues on the national GST system. Taxpayers must first contact the GSTN Helpdesk and obtain a Service Request Number; if unresolved they may escalate to the CBEC jurisdictional office/GST Seva Kendra citing that number and using a prescribed email subject format. GSTN has designated a Resident Engineer as a point of contact for CBEC-reported issues, and further escalation channels including a specified copy-to email address are available if the matter remains unresolved.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
GST portal escalation procedure: stepwise reporting and escalation for unresolved taxpayer technical issues on the national GST system.
Taxpayers must first contact the GSTN Helpdesk and obtain a Service Request Number; if unresolved they may escalate to the CBEC jurisdictional office/GST Seva Kendra citing that number and using a prescribed email subject format. GSTN has designated a Resident Engineer as a point of contact for CBEC-reported issues, and further escalation channels including a specified copy-to email address are available if the matter remains unresolved.
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