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of <h1>New SOP for GST Portal Issues: Contact GSTN Helpdesk, Escalate if Unresolved, Use Specific Email Format for Clarity.</h1> The circular outlines a Standard Operating Procedure for addressing technical issues on the GST Common Portal. Taxpayers should initially contact the GSTN Helpdesk to report issues and obtain a Service Request Number. If unresolved, they can escalate the matter to the CBEC jurisdictional office or GST Seva Kendra, providing the Service Request Number. The subject line of emails should follow a specified format for clarity. A designated 'Resident Engineer' is available for further assistance. If issues persist, further escalation is advised, with specific contact details provided for resolution.
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