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of <h1>Finance Ministry Sets Grievance Review Process: Secretaries to Monitor Weekly; Monthly Reports Required by 10th.</h1> The circular from the Ministry of Finance, Department of Revenue, Central Board of Excise & Customs outlines the monitoring process for grievance cases related to the Central Board of Excise and Customs (CBEC) as discussed in the PRAGATI meeting. It mandates that department secretaries personally review ten grievances weekly, while additional and joint secretaries review 20 and 30 grievances, respectively. Feedback from complainants should be obtained via phone. A weekly feedback record must be maintained by Chief Commissioners and Directors General, who will compile and email a consolidated report by the 10th of each month to a specified email address.
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