Grievance monitoring: maintain weekly feedback, contact complainants, and submit consolidated monthly report to central grievance email. Chief commissioners/directors general and subordinate commissioners/ADGs must contact complainants telephonically, record weekly feedback in a prescribed format capturing registration, complainant details, nature of grievance and quality of redress, and compile consolidated electronic monthly reports to the central grievance inbox by the tenth of each month with copies to Zonal Members.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Grievance monitoring: maintain weekly feedback, contact complainants, and submit consolidated monthly report to central grievance email.
Chief commissioners/directors general and subordinate commissioners/ADGs must contact complainants telephonically, record weekly feedback in a prescribed format capturing registration, complainant details, nature of grievance and quality of redress, and compile consolidated electronic monthly reports to the central grievance inbox by the tenth of each month with copies to Zonal Members.
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