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of <h1>CBDT Directs Senior Officers to Personally Review Public Grievances; Reports Required Monthly as per PRAGATI Meetings Guidelines.</h1> The circular from the Central Board of Direct Taxes (CBDT) outlines directives following the PRAGATI meetings on January 27, 2016, and March 23, 2016, where the Prime Minister emphasized the importance of senior officers personally reviewing public grievances. Secretaries are to examine 10 grievances weekly, while Additional Secretary/CMD and Joint Secretary level officers are to review 20 and 30 grievances, respectively. Members of CBDT and senior tax officials are tasked with similar responsibilities, with a requirement to submit monthly reports. The CIT(C&S) will facilitate this process by providing access to the CPGRAMS system for direct monitoring.
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