Priority disposal of public grievances required with interim replies and CPGRAMS updates to ensure time bound redressal. Directives require officers to prioritise public grievances on CPGRAMS and ensure time-bound disposal. Each grievance must be redressed within a maximum period of two months from receipt; if finalisation will exceed that period an interim reply stating reasons for delay must be issued. After redressal the status must be updated on CPGRAMS. An action taken report for grievances pending over six months within each jurisdiction was to be submitted to the Chairperson by 15 February 2016.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Priority disposal of public grievances required with interim replies and CPGRAMS updates to ensure time bound redressal.
Directives require officers to prioritise public grievances on CPGRAMS and ensure time-bound disposal. Each grievance must be redressed within a maximum period of two months from receipt; if finalisation will exceed that period an interim reply stating reasons for delay must be issued. After redressal the status must be updated on CPGRAMS. An action taken report for grievances pending over six months within each jurisdiction was to be submitted to the Chairperson by 15 February 2016.
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