India Sets Up Indirect Tax Ombudsman in 7 Cities for Customs, Excise, and Service Tax Grievances Resolution.

The Government of India has established the Indirect Tax Ombudsman at seven locations, including Delhi, to address grievances related to Customs, Central Excise, and Service Tax. The Ombudsman aims to resolve complaints through conciliation or by issuing a binding 'award'. Complaints can be filed if there is a delay in refunds, rude behavior by officials, or non-compliance with regulations. The Ombudsman ensures confidentiality and fairness in proceedings, which are summary in nature. The Delhi office is currently operating from a temporary location, and complaints can be sent there until a permanent office is established.