Service delivery SEVOTTAM rollout establishes nodal officer, dak counter, helpdesk and CPGRAMS grievance channel for citizens. Rollout of SEVOTTAM establishes a quality management framework by nominating a Nodal Officer, creating a Dak and Acknowledgement Counter to receive and distribute citizen correspondence with staff issuing acknowledgements, and setting up a Help Desk to assist trade and the public. A customer grievance redressal and feedback mechanism is provided, including feedback forms at the Help Desk and submission of grievances through the CPGRAMS online portal.
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Service delivery SEVOTTAM rollout establishes nodal officer, dak counter, helpdesk and CPGRAMS grievance channel for citizens.
Rollout of SEVOTTAM establishes a quality management framework by nominating a Nodal Officer, creating a Dak and Acknowledgement Counter to receive and distribute citizen correspondence with staff issuing acknowledgements, and setting up a Help Desk to assist trade and the public. A customer grievance redressal and feedback mechanism is provided, including feedback forms at the Help Desk and submission of grievances through the CPGRAMS online portal.
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