Faceless penalty procedure: centralised standards and e proceedings enable automated service, response and grievance mechanisms for penalty cases.

Authority is conferred on the Principal Chief Commissioner or Principal Director General, with Board approval, to prescribe Board approved standards, formats, modes, procedures and processes for the National Faceless Penalty Centre and its units in an automated environment, covering service of notices, receipt and acknowledgment of responses, e proceedings facilities, verification and authentication of submissions, centralised storage and retrieval, administration and grievance redressal, and the form for referring cases where penalty is initiated or recommended.

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