Quality complaint mechanism centralises CQCTD investigations and cross border liaison to resolve exporter-importer disputes promptly. A mechanism establishes a Committee on Quality Complaint & Trade Dispute (CQCTD) at specified DGFT offices with defined jurisdiction; the CQCTD, chaired by Additional/Joint DGFT and including representatives of standards, export bodies, banking, inspection agencies and nominated state/industry officials, investigates complaints filed in ANF8 format or online, affords hearings, and takes action. Complaints against foreign exporters are referred to the Foreign Trade Division for diplomatic engagement, and a DGFT Nodal Officer coordinates referrals and consolidated quarterly reporting by Regional Authorities.
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Quality complaint mechanism centralises CQCTD investigations and cross border liaison to resolve exporter-importer disputes promptly.
A mechanism establishes a Committee on Quality Complaint & Trade Dispute (CQCTD) at specified DGFT offices with defined jurisdiction; the CQCTD, chaired by Additional/Joint DGFT and including representatives of standards, export bodies, banking, inspection agencies and nominated state/industry officials, investigates complaints filed in ANF8 format or online, affords hearings, and takes action. Complaints against foreign exporters are referred to the Foreign Trade Division for diplomatic engagement, and a DGFT Nodal Officer coordinates referrals and consolidated quarterly reporting by Regional Authorities.
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