Insurance web aggregator conduct standards require client integrity, complaint systems, advertising controls, staff competence, remuneration disclosure and regulatory reporting.

Insurance Web Aggregators must deal with prospects and policyholders in good faith, with integrity, care, diligence and confidentiality, while securing confidential information and assessing client awareness of insurance risk. They must maintain complaint-recording and monitoring systems, provide online complaint facilities, acknowledge communications within five working days, address grievances, and communicate further redressal options. Websites must avoid prohibited advertising, remuneration must be disclosed on request, staff must be trained and competent, and regulatory returns must be furnished as specified.

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