Quality complaint mechanism offers online filing and conciliatory resolution while preserving parties' right to pursue other remedies. Chapter 8 provides a conciliatory framework via regional Committees on Quality Complaint & Trade Dispute (CQCTD) with prescribed composition and ... Summary
Quality complaint mechanism offers online filing and conciliatory resolution while preserving parties' right to pursue other remedies.
Chapter 8 provides a conciliatory framework via regional Committees on Quality Complaint & Trade Dispute (CQCTD) with prescribed composition and jurisdiction, a centralized online filing and tracking portal generating Unique Reference Numbers, and procedures for CQCTD/Regional Authorities and Indian Missions to investigate and attempt settlement; the mechanism is an additional reconciliatory avenue while parties remain free to pursue other remedies, and disputes solely between two domestic or two foreign parties are excluded.
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