Grievance redressal requires accessible complaint channels, timely responses, online dispute resolution, and recordkeeping by payment service providers. Payment Service Providers in IFSC must maintain adequate staff to address Payment Service User queries, complaints and grievances within thirty days of ... Summary
Grievance redressal requires accessible complaint channels, timely responses, online dispute resolution, and recordkeeping by payment service providers.
Payment Service Providers in IFSC must maintain adequate staff to address Payment Service User queries, complaints and grievances within thirty days of receipt. Users must have one or more accessible channels for raising queries and lodging complaints. Disputes unresolved through internal grievance redressal must be addressed through online conciliation and/or online arbitration as specified by the Authority. Providers must retain records of queries, complaints, grievances and their redressal.
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